Motif, Inc. presented at the ICMI Call Center Demo & Conference on October 13, 2011

Predicting Customer Experience Metrics

Does your quality measurement accurately represent customer satisfaction? Are you anxious about how your customers will rate the service experience – and concerned that your voice-of-the-customer data isn’t available in real-time? Learn how to predict experiential metrics with certainty as Kaushal Mehta and Dee Kohler explore this timely challenge.  Discover key performance indicators, best practices and a proven model that will help you confidently predict your customer experience metrics!

Speakers

Kaushal Mehta - CEO and Founder, Motif, Inc.

Dee Kohler - Vice President, Member Services, Blue Cross and Blue Shield of Nebraska