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Motif, Inc. presented at the ICMI Call Center Demo & Conference on October 13, 2011

Predicting Customer Experience Metrics

Does your quality measurement accurately represent customer satisfaction? Are you anxious about how your customers will rate the service experience – and concerned that your voice-of-the-customer data isn’t available in real-time? Learn how to predict experiential metrics with certainty as Kaushal Mehta and Dee Kohler explore this timely challenge.  Discover key performance indicators, best practices and a proven model that will help you confidently predict your customer experience metrics!


Kaushal Mehta - CEO and Founder, Motif, Inc.

Dee Kohler - Vice President, Member Services, Blue Cross and Blue Shield of Nebraska

Motif Case Studies

Enabled Growth of Business By Delivering Excellence 

The Client is a start-up that has developed a state-of-the-art platform for the US Solar Energy Industry. The platform helps..Read more..

Effectively Handled Sensitive Back Office Services 

Client is focused on enhancing the experience of jobseekers, employees and recruiters through the job portal. This rapidly growing..Read more..

Increasing Conversion through Innovation 

The Client is an aggregator of digital coupans and publishes the largest number of coupans to enable online customers grab the best..Read more..

Reduced Chargebacks While Keeping Client's Brand Intact  

The Company witnessed a consistent high number of chargebacks on its online bookings, which directly impacted the bottom-line as well as..Read more..

Employee Speaks

Employee Speak“At Motif you find respect for new ideas and a constant endeavor to challenge the status quo.”

Vice President, Operations - Ahmedabad, India