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| About Motif |
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| About Motif |
Motif is a people-driven business process outsourcing (BPO) firm that, since its founding in 2000, has never lost a client due to performance. Our clients include one of the largest online auction companies in the world, a major financial HR services company, and a leading U.S. travel company. We take pride in partnering with our clients to help them achieve unmatched quality and ongoing efficiency gains. Because we consistently deliver superior results, all our clients are referenceable.
Motif specializes in business processes that are both rules-based and require judgment, i.e., that cannot be fully automated. Our primary service areas are customer support, back office processing, research and analytics, and legal support services. Within each service area, we cover a wide variety of processes:
- Customer Support Services: Personalized inbound and outbound voice, email, and chat support
- Back Office Transaction Processing: 401k plan administration and financial reconciliation, mortgage services, indexing and document management
- Research and Analytics: Credit card fraud prevention, online community management, data collection and analysis, and topic-specific research. For investment companies and asset management firms, we provide services such as company and industry profiles, comparable company analysis, factor models, and due diligence support
- Legal support services: Intellectual property search and analytics, and due diligence services.
Motif was founded in 2000 by a husband and wife team. Their vision was to apply talent management best practices from U.S. companies to the BPO industry. The result is a uniquely open and results-oriented culture with attrition rates that are among the lowest in our industry. Today, our leadership team has grown to represent over 70 years of combined U.S. leadership experience in companies such as McKinsey & Co., Boston Consulting Group, Deloitte Consulting, eBay, Intel, Sun Microsystems, and AT&T. The consulting backgrounds of our leaders have helped us shape an approach to client service that is uniquely flexible and partnership-oriented – we focus on meeting the specific needs of our clients and we act as a seamless extension of our client’s team.
Motif’s competitive differentiators enable a unique People-Driven Continuous Improvement Methodology that has led to a strong track record of success in meeting our clients’ performance metrics. For more information about our differentiators, please click here. For more information about our People-Driven Continuous Improvement Methodology, please click here.
We now have over 800 employees in our two world-class delivery centers located in Ahmedabad, India and Manila, The Philippines. We are one of a limited number of ISO/IEC 27001:2005 security certified companies -- the highest international standard for information security management. For more information about our delivery centers, please click here.
Privately held and backed by leading venture capital and private equity firms, Motif has been profitable and cash flow positive for multiple years. Our U.S. headquarters are in San Mateo, California.
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Copyright © 2006
Motif, Inc. |
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