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| Community Moderation |
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Online communities, forums, and massive multiplayer online games are increasingly popular and create unique and valuable customer experiences. But as these online spaces gain traction, it is critical to ensure that users follow the community rules. Motif provides a highly effective and low cost way to maintain the quality and safety of these sites, such as:
- Reviewing and permitting/cancelling suspicious user contributions (e.g., for inappropriate images or written content)
- Communicating with and penalizing users that violate rules
- Making recommendations that improve filters
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| Client Example |
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For an online auction client, our employees review auction listings that might be in violation of the client’s rules. Motif agents are empowered to cancel violating listings and to penalize sellers. In addition, our team developed recommendations that significantly improved the client’s proprietary algorithms for flagging potentially violating listings. We have never been penalized for missing an SLA and our team’s productivity exceeds our client’s expectations. |
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| Contact Details |
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| Client Testimonials |
| “We can certainly learn something from the processes you implemented to ensure excellent productivity and quality.” |
On-site Manager,
Largest online auction company in the world |
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| “Excellent work! We’re so used to seeing your great service levels that we don’t take the time to recognize it as often as we should. Thank you!” |
- Director, Customer Relations Management,
Top five online travel company in the US |
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| Highlights |
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Providing services since 2000 |
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Never lost a client due to performance |
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Unique People-Driven Continuous Improvement Methodology |
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Email, chat, and voice support services |
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World class delivery center in Manila for voice |
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In-house software team develops custom tools that enhance performance |
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Copyright © 2009
Motif, Inc. |
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