Fraud Analysis and Investigation Support

•	Customer Support Services
••	Voice, Email & Chat Support
••	Community Moderation

•	Fraud Prevention
••	Managed Fraud Solution
••	Fraud Analysis and Investigation Support

•	Research and Analytics
••	Social Media Listening
••	Data Gathering & Analysis

•	Back Office Services
••	Retirement Services
••	Mortgage Services
••	Insurance Services

Fraud Analysis and Investigation Support

Many companies invest significant time and resources in fraud prevention technology. Many, however, do not put the same careful consideration into their people strategy. Our clients have found that significant improvements in fraud prevention can be achieved through using highly skilled analysts to review suspicious transactions.

Motif will help your organization win in the fight against credit card fraud – without any upfront capital investments.

Motif’s expertise in developing powerful processes that combine people with fraud prevention technology is a valuable addition to any credit card fraud prevention program:

We can save you 30-50% in people costs while staffing highly analytic college graduates and maintaining low staff turnover rates. This leads to greater long-term knowledge retention, quality, and innovation.

We offer 24/7 availability.

Our analysts don’t just investigate suspicious transactions, they help improve fraud filters. We assimilate learnings across multiple clients and industries, leading to better fraud prevention than can an internal team alone could provide.

We will work with your systems and processes, minimizing startup costs and ramp-up time.

Client Example

For an online travel client, each Motif agent currently cancels over $10,000 a month in fraudulent transactions. Our agents more than pay for themselves. Because we are a low cost provider, our client has been able to increase the number of suspicious transactions that are reviewed, which has increased the number of fraudulent transactions caught and stopped.

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Contact Details

For sales inquires, please email us at sales@motifinc.com or Contact Us

Client Testimonials

“Just wanted to send a quick note to thank you all for your support on our recent escalation. The quick action and dedicated help you provided has been absolutely fabulous!”

- On-site Manager,
One of the largest online auction companies in the world

“Nice job Motif – I had a big smile as I watched the saves continue to roll in each time I logged on line.”

- Director - Risk Management/Recovery,
One of the largest online travel companies in the US