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| HR – Benefits Administration and Retirement Services |
Motif has deep experience delivering outstanding services to benefits administration and retirement services providers. Our A-list clients include several third party administrators, including a leading record keeper with captive offshore operations. Having continuously provided our clients with significant cost reductions and productivity improvements while always meeting or exceeding all Service Level Agreements (SLAs), we are proud of the fact that all our clients are referenceable.
Wide Array of Benefits Administration and Retirement Services
Motif provides a wide range of defined contribution (including 401k) and defined benefit plan services. Our back office expertise enables our clients to reduce costs and achieve productivity gains while improving quality. Our benefits administration services include:
- Plan Administration:
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Participant data management – e.g., enrollments, address changes, beneficiary forms
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Transaction processing – e.g., contributions, loans, distributions / withdrawals, rollovers
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Document Indexing
- Financial Data Management / Trust Accounting
- Daily and monthly reconciliation
- Form 5500 – statutory reporting
Significant Cost Savings and Quality Improvements
Our benefits administration and retirement services clients typically see a 30-50% reduction in processing costs. In addition, our clients experience quality improvements based on reengineered processes and our use of innovative tools. For one leading third party administrator, our plan administration services have averaged quality scores of 99.7% for over three years (versus a client target of 98%), and we have never missed an SLA for quality or turnaround time.
Case Example
A leading recordkeeper and administrator for defined contribution and defined benefit plans had a 6-month backlog of financial reconciliation work. Motif custom developed a software tool that enabled effective prioritization of open reconciliation issues, something the client had been unable to do before. By partnering with Motif, our client eliminated the backlog, reducing both its costs and financial exposure. Quality of work increased as well. Motif has a 100% on-time delivery record, with quality scores of 99.9%, significantly higher than the client’s expectation of 95%.
The Motif Difference
There are many BPO providers, but none that can match Motif’s results in terms of client references and retention. Our results are consistently superior due to our uniquely open and results-oriented culture, flexible client partnerships, and world-class management team.
- Open, Results-Driven Culture: The right culture is critical for BPO providers given the crucial role that well-informed judgment plays in client transactions. Our founders developed a unique culture that mirrors the best practices found in leading U.S. companies. These practices result in 1) hiring the “best of the best”; Motif agents are typically college or professional level graduates and less than 10% of applicants receive offers; 2) results-oriented employee development, accomplished via high performance standards and real-time performance data availability; 3) motivated, innovative employees, spurred by high employee stock ownership and a non-hierarchical work environment; and 4) lower-than-average attrition rates, ensuring a knowledgeable workforce and deeper domain expertise.
- Flexible Client Partnerships: We will tailor your BPO solution to fit your exact needs. We are flexible on the front end, gladly working with you to create a risk free pilot or a contract that features gain sharing, risk sharing (e.g., significant penalties for missing SLAs) or high volume variance thresholds. Our flexible staffing models allow us to ramp up rapidly, handle overflows, and design small, nimble teams. Finally, we are flexible with regard to learning with our clients. We openly share newly developed tools and enjoy exploring proof-of-concept experiments.
- World-Class Management Team: A recent survey showed that 40% of companies believe that “lack of industry knowledge” is a significant disadvantage for most BPO vendors. Our leadership team proves otherwise. Motif has assembled a team of senior executives with over 70 years of U.S. experience in companies such as McKinsey & Co., Deloitte Consulting, eBay, Intel, Sun Microsystems and AT&T. Our executives are always available to our clients and work closely with them to provide strategic guidance.
To learn more about The Motif Difference, please click here.
Contact Information
To learn more about our Benefits Administration or our Retirement Services offerings, contact Harley Axelrod at harley.axelrod@motifinc.com or (630) 541-3773.
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| Contact Details |
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| Client Testimonials |
| “I see Motif processing some high volumes. You are saving us over here, literally. Thank you very much.” |
- VP, Operations,
Top five outsourcing company in the world |
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| Highlights |
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Providing services for 4+ years |
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Meet or exceed SLAs 100%
of the time |
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Expertise in defined contribution and defined benefit plan administration and financial reconciliation |
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In-house software team develops custom tools that enhance performance |
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Unique People-Driven Continuous Improvement Methodology |
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