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Motif uses state-of-the-art technology to provide global services to companies across the globe. Motif uses Sun and Dell PowerEdge series servers, Avaya voice infrastructure, Biometric access systems, Witness Voice Logger, Cisco IGX switches, Cisco routers and switches, PIX Firewall Lucent CAT 5 & CAT 6 cabling, Fiber Optic terminations and multiple International Private Lease Circuits (IPLCs) on the Trans-Atlantic and Trans-Pacific routes.
Facility
Motif facilities are well protected by closed circuit cameras, finger print access systems and advanced fire detection & protection systems. To ensure security of sensitive end-user data the process associates at Motif login to the client's server through a secured remote access system. Motif also has dedicated areas with no internet access on the operation floor for the clients. Motif receives uninterrupted power supply from one of the best privately owned utility companies in the country and has operated at 99.9% uptime since its inception. This has enabled it to provide flawless, consistent, scalable and secure services.
Information Security
Motif
is one of the few companies in India to have
acquired the internationally
recognized ISO/IEC
27001:2005 certification. ISO/IEC
27001:2005 is an international standard for
Information Security Management System (ISMS) to
monitor and control information security,
minimize residual business risks and ensure that
security continues to fulfill corporate,
customer and legal requirements. This
certification process defines the requirements
for establishing, implementing and documenting
an effective information security management
system.
Business Continuity
Motif's Business Continuity
Plan is built on its commitment to ensure
uninterrupted service to its clients. Motif's
Business Continuity Plan covers the following
contingencies:
• Power Contingency
Motif's centers are divided into nine sections and each section has its own independent power supply from multiple feeders (separate transformers, UPSs, meters and cabling) from the local electricity company, to ensure availability of power at all time. Additionally, Motif has installed nine independent UPS systems, with over one hour back up time, for every workstation and server at its facilities. The power to the critical loads (like server / network racks) has been provisioned via power redundant switches. In an unlikely situation of an extended power failure, of more than one hour, Motif has a dedicated diesel generator installed as a back up to generate captive power.
Motif is located in one of the few cities, in the country, which have privately owned utilities in the country. Power outages are rare and power failures for more than an hour have not occurred in the last 5+ years of Motif's operations.
• Network Contingency
Motif has used Lucent CAT 6 cabling to network the centers. Motif has an uptime of 99.9% for the internal network and additional on-site redundant equipment such as spare routers, switches, firewalls, workstations, etc. for continuity of operations. Motif has a back up IT infrastructure in place, complete with equipment, internet connections, power supply and work space. Following are the core elements of this redundant facility - Redundant Core L3 switches running HSRP, redundant network equipments including routers, L2 switches etc., redundant servers for network, contracts with vendors, etc.
Motif has established Critical Mission contracts with its vendors such that in an emergency situation, they can provide us software / hardware support and devices including network equipments and PBXs. SLAs for such missions depend on the significance of the equipment required and the intensity of the situation.
• Connectivity/Telecommunications Contingency
Motif has Internet feeds of Tier 0 bandwidth from multiple service providers over different carriers to provide its clients with connectivity redundancy.
• Country Redundancy
Motif has two centers in India and one in Manila, Philippines for geographical redundancy. |
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