Motif offers world class outsourcing facilities at our Ahmedabad, India; Manila, The Philippines; and San Jose, Costa Rica delivery centers.

Our Ahmedabad center has been operational since 2000, and is the center of excellence for our analytics, back-office processing, and non-voice customer support services. Ahmedabad features a large talent pool of college graduates, and lower wage rates and infrastructure costs than other popular BPO cities in India (e.g., Mumbai, Bangalore), with the same quality levels and technology. Ahmedabad is located in the state of Gujarat, which has one of the largest optical fiber networks in India. Gujarat has a population of 5 million and is an education hub, producing a large pool of English-speaking college graduates every year.

Our voice customer support services center in Manila features the latest technology from Avaya and Cisco. The Manila center is located in the ecommerce Plaza in Metro Manila, a safe and secure upscale area featuring offices, residential condominiums, dining and entertainment. Like India, the Philippines has become a very attractive location for offshore business process outsourcing services, due to the highly skilled, fluent English-speaking workforce in addition to a quality telecommunications infrastructure and competitive wage rates. The Philippines is widely recognized as the premiere destination for offshore voice services.

Our brand new Costa Rica center is located in America Free Zone, 4 miles from airport and within 20 miles of 60% of the total population. The center is close to most of bilingual schools and hostels. This center has the best utility services such as Intel Power Substation (highest power quality in Costa Rica) for power redundancy, telecommunications services from ICE’s Cariari/Aurora central and modern underground wiring and fiber optic cable. Costa Rica has a very high literacy ratio of 95% with a large pool of bilingual (Spanish and English) workforce and 50% less operating costs compared to US.

Every Motif client is assured of 100% confidentiality and privacy at all of our processing centers. Motif is one of a few companies to have earned the internationally recognized ISO/IEC 27001:2005 certification, the leading international standard for Information Security Management Systems. We routinely handle sensitive customer information including social security numbers, credit card numbers, and other private information. To date, we have never had a breach of confidentiality. Highlights of our security and data continuity include:

• 24-hour security personnel and fingerprint and security card access
• Separate work areas, resources, and VLAN for each client
• CD-ROMs, DVD drives and USB ports are disabled
• Printer and Internet access by authorization only
• 99.9% uptime records, with redundancy at all levels