Motif offers world class outsourcing facilities at our Ahmedabad, India and Manila, The Philippines locations.

Our brand new, state-of-the-art Manila center features the latest technology from Avaya and Cisco. The Manila center is located in the ecommerce Plaza in Metro Manila, a safe and secure upscale area featuring offices, residential condominiums, dining and entertainment. Like India, The Philippines has become a very attractive location for offshore business process outsourcing due to the highly skilled, fluent English-speaking workforce in addition to a quality telecommunications infrastructure and competitive wage rates. The Philippines is widely recognized as the premiere destination for offshore voice services, and it is our center of excellence for this work.

Our Ahmedabad center has been in operation for over 8 years, and is the center of excellence for our analytics, legal, back office processing, and non-voice customer support services. Ahmedabad features a large talent pool of college graduates, with comparably lower wage rates and infrastructure costs than other popular BPO cities in India (e.g., Mumbai, Bangalore) with in the same quality levels and technology. Ahmedabad is located in the state of Gujarat, which has one of the largest optical fiber networks in India. Gujarat has a population of 5 million and is an education hub, producing a disproportionately large pool of English-speaking college graduates each year.

Every Motif client is assured of 100% confidentiality and privacy at both of our processing centers. Motif is one of a few companies to have earned the internationally recognized ISO/IEC 27001:2005 certification, the leading international standard for Information Security Management Systems. We routinely handle sensitive customer information including social security numbers, credit card numbers, and other private information. To date, we have never had a breach of confidentiality. Highlights of our security and data continuity include:

• 24-hour security personnel and fingerprint and security card access
• Separate work areas, resources, and VLAN for each client
• CD-ROMs, DVD drives and USB ports are disabled
• Printer and Internet access by authorization only
• 99.9% uptime records, with redundancy at all levels