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Outsourcing’s Image Problem
BPO Life Comes Alive On BBC
BPO industry will shed the 'call centre' tag soon
IBM's India Play
Continuum Solutions Set Up a Third Facility in Gurgaon, India
What's for the BPOs on FM's platter?
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| Facts and Figures: |
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Fault lines about to hit Indian offshoring success: Forrester Research
‘Indian IT sector to garner $36 bn in 2006’
TPI Index Makes Record
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| News you can Use: |
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GM's Outsourcing Risk: Vendor 'Dream Team' Can't Be Anything Less Than Gold Medalists
Outsourcing's Not Growing Older, It's Getting Better
Big Deals, Big Savings, Big Problems
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Outsourcing’s Image Problem
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A recent Opinion Research poll leaves no question that outsourcing—particularly offshoring—suffers from an image problem. Among 1,000 Americans surveyed, 72 percent of respondents said outsourcing is "really all about corporate greed," and 25 percent associated the word outsourcing with job losses.
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BPO Life Comes Alive On BBC
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BBC reality show attempts a peep into the lives of the people working in call
centres. … Miditech Pvt. Ltd., the firm which produced the film over a period of two years, has taken care to capture every little detail in the lives of the characters …
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BPO industry will shed the 'call centre' tag soon
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India’s heady growth in the IT/ITES sector is the talking point everywhere. In 2006 too, KPO will remain the buzzword of this sunshine industry, predicts a study by ValueNotes Database, a
Pune-based consultancy. ‘‘The industry will finally shed the ‘call centre’ tag as it moves to a multi-faceted industry, characterised by an ever-increasing array of services, …
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IBM's India Play
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IBM employed 28,000 people in India last year, up from 3,000 in 2002, says Inderpreet
Thukral, director of strategy at IBM India. Until now, IBM and other large U.S. consulting companies have pulled that off by attracting the best of India's IT talent while avoiding hiring recent grads. But that's changing.
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Continuum Solutions Set Up a Third Facility in Gurgaon, India
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Continuum Solutions, a wholly-owned subsidiary of Bank of America, has announced its plan to set up a third facility in
Gurgaon, India. Continuum is a part of Bank of America’s global delivery centre of expertise and manages the bank’s offshore outsourcing activities.
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What's for the BPOs on FM's platter?
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The countdown to the budget has begun and all sectors are expecting special packages. But there is a surprise element in this year’s budget —
BPOs. In the past year, BPOs have seen a growth rate of more than 50%. This has caught the government’s attention and a special package for BPOs is likely to be introduced.
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Fault lines about to hit Indian offshoring success: Forrester Research
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India is entering the third phase of offshoring but it is the changing face of offshoring that stares at Indian companies. … Companies will need sophisticated management skills and more investment in marketing and better managing of client relationships going ahead
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‘Indian IT sector to garner $36 bn in 2006’
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Indian IT and IT enabled services sector would generate revenues to the tune of $ 36 billion in the current fiscal up by 28 per cent from $ 28.4 billion posted a year ago, industry body Nasscom on Thursday said.
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TPI Index Makes Record
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TPI, the leading sourcing advisory firm, has announced its year-end market observations in the TPI Index, a quarterly report on the state of the global outsourcing industry. Fourth-quarter results lifted 2005 to the highest number of outsourcing transactions ever awarded in the broader market, for contracts equal to or greater than $ 50 million. A total of 293 contracts were awarded, up from 269 contracts last year
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GM's Outsourcing Risk: Vendor 'Dream Team' Can't Be Anything Less Than Gold Medalists
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General Motors' hand off of up to $15 billion in technology contracts to a handful of service providers--including one offshore player--represents more than just a make-or-break IT strategy. It's a test case for the notion that bitter rivals can be forced to play nicely together on behalf of a single customer.
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Outsourcing's Not Growing Older, It's Getting Better
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Despite the persistence of naysaying criticisms, outsourcing not only is working for insurers, it is metamorphosing into an increasingly diverse set of options that can provide critical components in carriers' technology transformation efforts as well as improved efficiencies
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Big Deals, Big Savings, Big Problems
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When Campbell Soup CIO Doreen Wright was trying to cut costs to fund a multimillion-dollar global investment in SAP, she found help from what many might view as an unlikely ally—her outsourcing vendor. Without being asked, IBM reexamined the outsourcing contract and identified several million in services it was providing that could be cut with minimal pain to Campbell.
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Why Bill Gates believes the world is flat
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Globalisation may be unavoidable, but what impact will it have on our lives? It's ten to seven in the morning; it is dark, snowy and dozens of millionaires are patiently queuing to get inside for breakfast.
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A Future for Outsourcing
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Traditional benchmark analyses of outsourcing contracts can be useful exercises to identify problems and view pricing levels in the context of industry and market standards.
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Key Senator Calls Outsourcing Fact of Life
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Sen. Max Baucus, the top Democrat on the US Senate Finance Committee, said Friday that outsourcing white-collar jobs to low-wage countries such as India has become a global fact of life and that America must learn to live with it.
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How to Ease the Pain of Globalization
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While the trend toward making hardware and software overseas has boosted the U.S. economy, an increasing number of U.S. jobs are falling through the cracks
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Riding the offshore wave
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Two thirds of all Fortune five hundred companies offshore their back office processes. The challenge is to figure out how you can ride this wave for your company to differentiate your services and gain competitive advantage. Your US based team can focus on building better client relationships and growing your business without increasing operations costs.
Here are a few things to keep in mind:
1. Remember: Not every process can be off shored. Consider processes which are ‘repetitive’ and ‘rules based’. Any paper or form that has to be processed with pre-defined guidelines can be scanned and made available to an offshore location. Data needs to reside at your servers and the remote location only accesses and processes the transaction.
2. Start small. Define a simple pilot process to understand first hand how it all works. Add one process at a time.
3. Define SLAs which clearly set expectations for both sides. Ask for a process migration plan designed specifically for you.
4. If possible, visit the offshore partner to experience their work culture. Interact with their grass roots operations team members without their management team present.
5. Most important of all: Identify a vendor who has a track record of providing similar services for large US companies for a few years. Ask for testimonials.
6. Ask if the partner has any application development experience to re-engineer or enhance your processes. Your offshore partner’s quality has to be better than your internal quality. Else, it is not worth the trouble.
The author, Kaushal Mehta, is the Founder and Chairman of Motif, Inc., a specialized BPO (Business Process Outsourcing) company providing back office transaction processing services which require decision making and personalized email response services to Fortune 500 clients with a five plus year track record of 100% client retention.
(www.motifinc.com)
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