Motif, Inc. is now ISO/IEC 27001:2005 certified

As companies rush abroad to cut back-office costs, one fact gets forgotten in the fray. Costs of small increases in error rates are enormous and can easily wipe out cost reductions from cheaper labor. If you can’t quantify the benefits of quality, you are only paying lip service to it.

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Human resources business process outsourcing (HR BPO) continues to be a major component of the overall worldwide BPO market, as worldwide HR BPO is expected to reach $24.6 billion in 2006, an increase of 4.7 percent from $23.5 billion in 2005, according to Gartner, Inc. The overall worldwide BPO market is expected to reach $134.7 billion in 2006, an increase of 8.3 percent over 2005.

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With competitive pressures in key mortgage markets triggering off cost margin control and outsourcing, the total value of mortgage BPO delivered from India is estimated to jump to $1.1 billion by 2010, from just $100-150 million at present. The global mortgage BPO market is currently pegged at $10-11 billion and the industry estimates it to swell to about $22 billion by 2010.

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The logic of outsourcing of jobs and process from countries like the United States to countries like India is irreversible in this age of globalization. Having worked in the United States and the Philippines; I have now made India my home and worked with Motif over the last five years. The over all quality of life is so much better than what was offered in the US.

With a resident American trainer, companies like Motif bring a seasoned individual who provides client comfort and assures a smoother migration of process from the over seas location to an off-shore environment. Not many companies in India can lay claim to having someone on board that can honestly say, “Been there, done that”. I have been in the training and migration area of the business for over 15 years and have successfully migrated several large operations to our facility in India. This is a skill, which like anything else, takes years to perfect. It takes more than an excel sheet with a checklist to make sure that all is accounted for - it’s the experience of an Americanized team that can offshore a process from beginning to end - using very solid process mapping procedures that were developed from real experiences.

At a real high level, when migrating a process, our team first identifies if the business is a good match for the client and Motif, so there is a benefit on both ends. Then, I lead a team of process migration experts that go into a client’s facility and see what processes we can migrate offshore and best identify how these processes can be moved with full transparency to their customer. This is one of the key areas that require an American understanding of the clients business. We want to make sure that at no time what so ever the client’s customers are impacted and that the transition from the US operation to the offshore operation is seamless. By remaining in India, I can handle any one off situations in a timely fashion so there is no delay in getting resolution to our end client. It takes a true “Been there, done that” type of environment to be able to say after 5 years that we have 100% client retention track record.