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Research and Analytics |
Combining highly skilled people with software and internet-based tools, the research and analytics (R&A) services segment is widely regarded as the highest growth market in the BPO industry due to its ability to impact the bottom line and free up high-level resources. Motif has several years experience delivering exceptional R&A services. All Motif analysts working in the R&A area have college degrees and significant subject matter expertise, as well as training in technical, communication, and project management skills.
Motif specializes in three major R&A services areas: internet research, fraud prevention, and financial analytics.
Internet Research
Motif’s internet research services support three key client activities:
- Key Opinion Leader Research: We can significantly reduce the time required to complete this type of research. For example, we reduced the research time by 75% for one pharmaceutical client by developing custom software tools.
- Detailed Competitive Intelligence and Benchmarking: For a major internet company, we scrub and analyze inventory data and provide benchmarking versus key competitors. We advised our client on the project design, which resulted in an 80% cost savings over the original plan.
- Social Media Monitoring and Analysis: We can provide clients with regular, thorough analysis of what is being said about their company or products on internet sites including blogs, discussion boards, review sites, etc.
At the beginning of any engagement involving internet research, we first work with the client to define the research process in detail. Our clients often find this step invaluable as many of these processes have not been mapped out in detail previously. This understanding powers excellent performance at the beginning of an engagement as well as performance improvements over time.
Fraud Prevention
Given the current economic environment, fraud is a growing concern for a number of industries. We help our clients detect and eliminate fraud by providing credit card fraud prevention and a thorough “community watch” program.
- Credit Card Fraud Prevention: Motif agents review suspicious credit card transactions and are empowered to cancel fraudulent ones. Because our record of quality is so high, we are willing to accept penalties for any incorrect cancellations. For an online travel client, each Motif agent currently cancels over $10,000 a month in fraudulent transactions, and the client has been able to increase the number of suspicious transactions reviewed, thereby reducing overall fraud levels.
- Online Community Watch: Motif agents track online communities to ensure that members follow a site’s rules and regulations. For an online auction client, our employees review auction listings that might be in violation of the client’s rules. Motif agents are empowered to cancel violating listings and to penalize sellers. In addition, our team developed recommendations that significantly improved the client’s proprietary algorithms for flagging potentially violating listings. We have never been penalized for missing an SLA and our team’s productivity exceeds our client’s expectations.
Financial Analytics
Our Financial Analytics products enable investment companies and asset management firms to focus on decision-making—rather than on doing the often repetitive and time-consuming research and analysis itself. Our research services ensure that our clients can develop product/market or overall business strategies systematically and efficiently. Our analytical services enable firms to enhance their decision-making capability by providing timely, in-depth analyses in a variety of areas.
Our R&A service lines for financial and professional services firms include:
- Corporate Finance
- Equity Research
- Credit Research
- Quantitative Finance
- Alternative Investments
Significant Cost Savings and Quality Improvements
Motif’s R&A services allow our clients to significantly lower their costs, as well as free up internal resources and capital for more strategic work. We achieve such cost reductions by consistently reducing the time needed to perform R&A tasks; in addition, we consistently improve the quality of the work itself. Motif has never lost a client due to performance, and all of our clients are referenceable.
The Motif Difference
There are many BPO providers, but none that can match Motif’s results in terms of client references and retention. Our results are consistently superior due to our uniquely open and results-oriented culture, flexible client partnerships, and world-class management team.
- Open, Results-Driven Culture: The right culture is critical for BPO providers given the crucial role that well-informed judgment plays in client transactions. Our founders developed a unique culture that mirrors the best practices found in leading U.S. companies. These practices result in 1) hiring the “best of the best”; Motif agents are typically college or professional level graduates and less than 10% of applicants receive offers; 2) results-oriented employee development, accomplished via high performance standards and real-time performance data availability; 3) motivated, innovative employees, spurred by high employee stock ownership and a non-hierarchical work environment; and 4) lower-than-average attrition rates, ensuring a knowledgeable workforce and deeper domain expertise.
- Flexible Client Partnerships: We will tailor your BPO solution to fit your exact needs. We are flexible on the front end, gladly working with you to create a risk free pilot or a contract that features gain sharing, risk sharing (e.g., significant penalties for missing SLAs) or high volume variance thresholds. Our flexible staffing models allow us to ramp-up rapidly, handle overflows, and design small, nimble teams. Finally, we are flexible with regard to learning with our clients. We openly share newly developed innovations and enjoy exploring proof-of-concept experiments.
- World-Class Management Team: A recent survey showed that 40% of companies believe that “lack of industry knowledge” is a significant disadvantage for most BPO vendors. Our leadership team proves otherwise. Motif has assembled a team of senior executives with over 70 years of U.S. experience in companies such as McKinsey & Co., Deloitte Consulting, eBay, Intel, Sun Microsystems and AT&T. Our executives are always available to our clients and work closely with them to provide strategic guidance.
To learn more about The Motif Difference, click here.
Contact Information
To learn more about Motif’s research and analytics services in the fraud prevention area, please contact Harley Axelrod at harley.axelrod@motifinc.com or (630) 541-3773.
To learn more about Motif’s research and analytics services in the internet research or financial services areas, please contact Jigar Mehta at jigar.mehta@motifinc.com or (215) 431-0950.
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| Contact Details |
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| Testimonials |
| “Let me take this opportunity to thank you for all your hard work. I really appreciate your efforts, especially given the series of tight timelines and the learning associated with start-up!” |
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Vice President,
Leading solution provider in Life Sciences |
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| “I am very happy with the quality of the data that Motif has provided.” |
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Medical Director,
Leading solution provider in life sciences |
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| Highlights |
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Never lost a client due to performance |
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Highly educated and skilled employees with subject matter expertise |
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In-house software development team develops custom applications that enhance performance |
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Unique People-Driven Continuous Improvement Methodology |
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