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| Retirement Services |
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| Motif has deep experience delivering outstanding services to benefits administration and retirement services providers. Our A-list clients include several third party administrators, including a leading record keeper with captive offshore operations. Having continuously provided our clients with significant cost reductions and productivity improvements while always meeting or exceeding all Service Level Agreements (SLAs), we are proud of the fact that all our clients are referenceable. |
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| Wide Array of Benefits Administration and Retirement Services |
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Motif provides a wide range of defined contribution (including 401k) and defined benefit plan services. Our back office expertise enables our clients to reduce costs and achieve productivity gains while improving quality. Our benefits administration services include:
- Plan Administration:
- Participant data management – e.g., enrollments, address changes, beneficiary forms
- Transaction processing – e.g., contributions, loans, distributions / withdrawals, rollovers
- Financial Data Management / Trust Accounting:
- Daily and monthly reconciliation
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| Significant Cost Savings and Quality Improvements |
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| Our benefits administration and retirement services clients typically see a 30-50% reduction in processing costs. In addition, our clients experience quality improvements based on reengineered processes and our use of innovative tools. For one leading third party administrator, our plan administration services have averaged quality scores of 99.7% for over three years (versus a client target of 98%), and we have never missed an SLA for quality or turnaround time. |
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| Case Example |
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| A leading recordkeeper and administrator for defined contribution and defined benefit plans had a 6-month backlog of financial reconciliation work. Motif custom developed a software tool that enabled effective prioritization of open reconciliation issues, something the client had been unable to do before. By partnering with Motif, our client eliminated the backlog, reducing both its costs and financial exposure. Quality of work increased as well. Motif has a 100% on-time delivery record, with quality scores of 99.9%, significantly higher than the client’s expectation of 95%. |
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| Client Testimonials |
| “Congratulations and thank you for your support and hard work for reaching this milestone. I realize that we wouldn't be successful without everyone's cooperation, dedication and sacrifices you have made during this transition. This success is a testament to the professional teams we have onshore and offshore. Thank you.” |
- Director, Human Capital Management Solutions,
Fortune 500 Company specializing in Information and Business Process Outsourcing |
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| “We started our offshore experience with Motif, expanded with another vendor and then started our own captive location in India. After 5 years of experimenting, we decided to terminate our relationship with the other vendor, stopped expanding our captive location and will expand our relationship with Motif over the next year. This is a testament to their quality of services, commitment, management skills and cost competitiveness.” |
- Director, Human Resources,
Fortune 500 Company specializing in Information and Business Process Outsourcing |
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Copyright © 2009
Motif, Inc. |
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